9j99 Terms and Conditions — Know before you play

1 Introduction & Applicability

9j99 (https://9j99.win) is an online gaming and entertainment platform offering slots, casino, Live Casino, and Sports Betting services to players in Bangladesh. These Terms and Conditions apply equally to both the website and mobile app.

By creating an account, logging in, or using any service on 9j99, you confirm that you have read these Terms and Conditions in full and agree to be bound by them. If you do not agree, please refrain from using the platform.

These Terms and Conditions should be read alongside 9j99's Privacy Policy and Responsible Gaming Policy. Together, these three documents form the complete legal framework governing use of 9j99.

2 Account Register

Accurate and complete information is required when registering at 9j99. 9j99 reserves the right to close any account registered with incorrect or false details at any time.

• Each person may only register one account. Opening multiple accounts using the same name, address, phone number, or payment method is strictly prohibited.
• The name and phone number provided at registration will be used for identity verification later, so make sure the details you enter are accurate.
• Keeping your account password secure is your own responsibility. Do not share your password with anyone.
• Report any unauthorized activity on your account to 9j99 immediately.
• Transferring, selling, or allowing another person to use your account is strictly prohibited.

3 Age Verification

9j99 is a responsible gaming platform. Only individuals aged 18 or above may register and play. 9j99 takes every precaution to prevent access by minors.

9j99 may request a national ID, passport, or birth certificate at any time to verify your age. Failure to provide proof of age may result in a temporary suspension or permanent closure of your account.

4 Deposits and payments

Deposits at 9j99 are currently supported via Mobile Banking, Nagad, and Rocket. The minimum deposit amount is specified on the platform and is subject to change.

• When making a deposit, you must use the mobile number registered in your own name. Deposits from numbers registered to another person will not be accepted.
• Once a payment is successfully completed, the balance is typically credited to your account within a few minutes.
• If a deposit is delayed for any reason, please contact the 9j99 support team.
• Withdrawals are generally processed back to the same payment method used for the original deposit.

5 Withdrawal policy

Account identity verification must be completed before a withdrawal can be processed. Withdrawal requests will not be handled without prior verification.

• Withdrawal requests are typically processed within 24 hours. Slight delays may occur during peak periods.
• Wagering requirements must be met before any withdrawal from a bonus balance.
• For security purposes, 9j99 reserves the right to review any withdrawal request.
• Withdrawals may be temporarily suspended if suspicious activity is detected.

6 Bonuses & Promotions

9j99 offers a variety of bonuses and promotions — welcome bonuses, deposit matches, free spins, cashback, and more. Each bonus has its own terms, which should be read carefully before claiming.

• Wagering requirements: A specified number of wagers must be placed before bonus funds can be withdrawn. Failure to meet the wagering requirements will result in the bonus being forfeited.
• Bonus expiry: Every bonus has an expiry date. If the wagering conditions are not met before it expires, the bonus will be forfeited.
• Bonus policy violation: Attempting to abuse, manipulate, or claim bonuses through multiple accounts may result in bonus cancellation and account suspension.
• 9j99 reserves the right to modify bonus terms and conditions.

7 Gaming rules

All games on 9j99 are operated by internationally recognized and licensed game providers. Each game has its own rules, which players should review before starting.

• Game outcomes are determined by RNG (Random Number Generator) technology, which is fully impartial and verifiable.
• If a game is interrupted due to a technical error, that round will be considered void and the stake will be refunded.
• 9j99 is not liable for losses caused by internet disconnection.
• If a match is cancelled in Sports Betting, the wager will be settled in accordance with 9j99's established policy.

8 Prohibited Activities

The following activities are strictly prohibited on 9j99. Any violation will result in immediate account closure and forfeiture of balance.

• Engaging in money laundering or any illegal financial activity.
• Creating multiple accounts to claim bonuses or other benefits.
• Using software, bots, crawlers, or any automation tools to play games.
• Intimidating, harassing, or using offensive language toward other players.
• Attempting to infiltrate 9j99's systems or network.
• Processing fraudulent payments or chargebacks.
• Attempting to access another person's account.

9 Account closure and suspension

9j99 reserves the right to suspend or permanently close any account, for any reason — including breach of these Terms and Conditions — without prior notice.

• Users may also request to close their account at any time.
• Prior to closure, you will be given the opportunity to withdraw any verified balance (excluding bonuses or incomplete wagering requirements).
• Balances in accounts closed due to fraud or rule violations may be forfeited.
• Accounts that remain inactive for an extended period may be declared dormant in accordance with 9j99's policy.

10 Responsible Gaming

9j99 believes gaming is entertainment, not a source of income. We place the wellbeing and mental health of every player first, which is why a range of responsible gaming tools are always available on the platform.

• Deposit limit: Set a daily, weekly, or monthly deposit limit.
• Self-exclusion: Take a break from the platform for a set period of time.
• Cooling-off period: Temporarily lock your account.
• Reality check: Receive regular notifications about your gaming time and spending.

If you feel that gaming is having a negative impact on your life, contact our support team immediately or Responsible Gaming Visit the page.

11 Privacy Policy

9j99 is committed to protecting your personal information. Data collected at registration is used solely for account management, identity verification, and compliance with legal obligations.

• Your information is kept secure with SSL encryption.
• 9j99 never sells your personal information to advertisers or any third party.
• Information may be disclosed to the relevant authorities when required by law.

For more details, visit our Privacy Policy Read the page.

12 Limitation of liability

9j99 is not liable for any direct or indirect financial loss, lost profits, or other damages arising from use of the platform — unless directly caused by 9j99's own negligence.

• 9j99 is not liable for losses resulting from internet outages, power failures, or third-party service disruptions.
• 9j99 reserves the right to temporarily suspend its services at any time.
• 9j99 cannot be held responsible for money lost during gameplay.

13 Changes to Terms

9j99 reserves the right to change, amend, or update these Terms and Conditions at any time. Notice of significant changes will be posted on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

14 Contact

If you have any questions or complaints about the terms and conditions, contact the 9j99 support team. We are available 24/7, seven days a week.

• Email: [email protected] (General inquiries)
• Live chat: Log in to the platform and chat with support directly.
• FAQ: For answers to common questions FAQ Page View.