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Privacy and security

9j99 Privacy Policy — Your information is completely safe with us.

Everything you need to know — how your personal information is collected, why it is used, and how it is kept secure — all explained in plain language.

Last Updated: January 2026

Key points at a glance

6 Core Pillars of Our Privacy Policy

Learn about the six core principles 9j99 follows to protect your privacy.

SSL encryption protection

All your data at 9j99 is protected with 256-bit SSL encryption. From login to payment, every step of your journey is fully encrypted.

Your Data Is Never Sold

9j99 never sells your personal information to advertisers or third parties. Your data is used solely for the operation of the platform.

Your control over your information

You can request to view, update, or delete your personal information at any time. The 9j99 support team will process your request promptly.

Regular Security Audits

9j99's data protection measures are regularly audited by independent third-party security experts. Any vulnerabilities identified are resolved promptly.

Transparent Cookie Policy

9j99 uses only essential cookies. You can manage your cookie preferences at any time through your browser settings.

Legal compliance

9j99 complies with international data protection laws and local regulations. Your information is never disclosed to any party except where required by legal obligation.

Table of Contents

1 Introduction

9j99 (https://9j99.win) is a trusted online gaming and entertainment platform offering slots, casino, Live Casino, and Sports Betting services to players in Bangladesh. We are fully committed to protecting your personal information and privacy.

This Privacy Policy describes what information 9j99 collects, how it is used, who it may be shared with, and what rights you have over your data. This policy applies to both the 9j99 website and mobile app.

By creating an account or using the platform, you agree to this Privacy Policy. If you do not agree with this policy, please refrain from using the platform.

Please Note: This Privacy Policy Terms and Conditions and Responsible Gaming Must be read in conjunction with the policy.

2 What information we collect

9j99 collects various types of information from you. This data falls into two main categories — information you provide directly, and information collected automatically while you use the platform.

Type of Data What information Purpose of Collection
Identity Information Name, date of birth, national ID number Identity Verification & Age Confirmation
Contact Information Mobile number, email address Account registration and communication
Financial information Payment methods, transaction history Deposit & Withdrawal Process
Device Information IP address, browser, operating system Security & Fraud Prevention
Usage Data Game history, login times, session data Service Improvement & Personalization
Important: 9j99 never stores your full payment card number or bank account details. Payment information is processed directly through a secure payment gateway.

3 How your information is used

9j99 uses your information for the purposes listed below. Each use rests on a specific legal basis — whether your consent, the need to fulfil a contractual obligation, or a legal requirement.

  • Account management: To handle registration, login, identity verification, and account security.
  • Payment Processing: To successfully process deposits and withdrawals.
  • Customer Service: To address your questions and resolve any complaints.
  • Security: To prevent fraud, money laundering, and unauthorized access.
  • Responsible Gaming: To detect unusual gaming behaviour and provide you with appropriate assistance.
  • Service Improvement: To analyze usage patterns and enhance your experience on the platform.
  • Legal obligations: To meet regulatory reporting requirements and legal obligations.
  • Promotional Communications: To notify you about offers and bonuses, where you have given your consent.
Our assurance: 9j99 never uses your information beyond these stated purposes. You can opt out of promotional messages at any time.

4 Data Sharing & Disclosure

9j99 never sells your personal information to third parties. In certain circumstances, limited data may be shared with trusted partners — strictly for the purpose of operating the platform.

  • Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket receive limited data solely to process transactions. This information is used only for payment verification.
  • Game providers: Licensed game providers may receive the minimum information necessary to operate their games.
  • Law enforcement agencies: Data may be disclosed to authorities if required by a valid legal order or court directive.
  • Security Partners: Companies specializing in fraud prevention and cybersecurity — shared only with the minimum necessary information.
Contractual Protection: All partners with whom data is shared are bound by strict confidentiality agreements. They may not use your data without explicit authorization from 9j99.

5 Cookies and tracking technologies

9j99's website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve the user experience.

  • Essential cookies: To maintain login sessions and ensure platform security. Without these, the platform cannot function properly.
  • Performance Cookies: Used to monitor website loading speed and detect errors.
  • Functional Cookies: To remember your preferred language, theme, and settings.
  • Analytics Cookies: To understand user behavior — fully anonymized data.

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may cause some platform features to stop working.

6 Data Retention Period

9j99 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal obligations.

  • Account information: For the duration of active account use and up to 5 years after closure as required by law.
  • Transaction Information: Up to 7 years in accordance with financial regulations.
  • Customer Service Records: Up to 3 years after last contact.
  • Log & Session Data: Generally up to 90 days.
Data Deletion: Once the retention period ends, your data is securely deleted or anonymized so you can no longer be identified.

7 Data Protection Measures

9j99 employs industry-leading technical and administrative measures to protect your data. Our security infrastructure is continuously updated.

  • 256-bit SSL/TLS encryption — all communications across the website and app are fully encrypted.
  • Two-Factor Authentication (2FA) available.
  • Suspicious login detection and automatic account lockout.
  • Regular security audits and penetration testing.
  • Restricted access policy — only authorized personnel can view your data.
  • Data backup and disaster recovery planning.
Your responsibilities: While 9j99 maintains the highest security standards, it is your responsibility to keep your password secure, not share it with others, and report any suspicious activity immediately.

8 Your rights

You have a number of important rights under 9j99's Privacy Policy. Contact the support team to exercise any of these rights.

Right to Access Your Data

You can find out what information 9j99 holds about you.

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

Right to Erasure

You can request that your data be deleted under certain circumstances.

Right to Restrict Processing

You can request that the use of your data be restricted to specific purposes.

Right to Data Portability

You may request your information be provided in a structured, machine-readable format.

Right to object

You can object to promotional communications or specific data processing activities.

Request processing: All requests to exercise your rights will be processed within 30 business days. Identity verification may be required in some cases.

9 Children's Privacy

9j99 is a platform exclusively for adults. No one under the age of 18 may create or use an account on this platform.

9j99 does not knowingly collect information from anyone under the age of 18. Age is verified at registration, and identity documents may be requested in cases where eligibility is in doubt.

If a parent or guardian believes their child has created an account on 9j99, please contact our support team immediately. We will promptly close the account and delete all associated data.

18+ Policy: 18+ Access by anyone under 18 is strictly prohibited. To learn more about responsible gaming, Click here।

10 Changes to Privacy Policy

9j99 may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, technological developments, or service improvements.

  • You will be notified of significant changes via email or an in-platform notification.
  • The date of any changes will appear at the top of this page as "Last Updated".
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • Contact the support team if you would like to view a previous version.
Stay Up to Date: We recommend visiting this page regularly. 9j99 remains fully committed to protecting your privacy.

11 Get in Touch

For any questions, complaints, or requests regarding this Privacy Policy, please contact the 9j99 data protection team. Our team is available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Chat with us directly after logging in to the platform.
  • FAQ: For general inquiries FAQ Page View.
Response Time: We typically respond to your request within 24 hours. For urgent matters, please use Live Chat.

Join a safe and trusted platform!

Your information is fully secure at 9j99. Register today and enjoy the thrill of slots, Live Casino, and Sports Betting.

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